Frequently Asked Question

1. How to purchase the product from Alamboga ?

Please register your name or your company by fill in the registration form and also submitting the required documents. The registration process will takes one working day.

2. Trading terms and conditions

Please refer to the Alamboga Internusa trading terms

Bali Area Customers

Outside Bali Area Customers

3. What payments are accepted ?

Cash, Credit Card (Warehouse only). A surcharge of 2% from the total invoice applies for purchases less than 1 million with debit or credit card payment.

4. Where do we deliver to ?

a. Bali Area : all regions in Bali except Tabanan, Jembrana and Buleleng.

b. Outside Bali Area : Jakarta, Bandung, Surabaya, Malang, Lombok, Gili, Sumbawa.
For Labuan Bajo, Manado, Sumatera, Papua, and Kalimantan, the shipment is arranged by the customers.

If you are unsure whether your business location or purchase order is under our delivery coverage, please contact us.

5. Can I get an ETA on my order?

Due to unpredictable traffic situations, we’re unable to advise the expected arrival time of the order.

6. If I want to return something, what is the policy?

Once you receive your order, please check all the items and quantities thoroughly. Alamboga must receive details of missing, wrong or damaged goods from your order within 24 hours from the date of the goods received by the customer.
Alamboga will not be held responsible for any complaint after 24 hours.

7. Is the NPWP or Tax Identification Number a compulsory for customer registration?

Yes, it is a compulsary for new customers to include their NPWP or Tax Identification Number in their registration form. This is required field for Alamboga Internusa because we are a public audited company and we follow Indonesia’s government regulation.

Schedule Delivery Bali Area :

AreaDay of Delivery
Sanur, Denpasar, South Kuta, Nusa Dua, Jimbaran, Uluwatu, Ungasan, North KutaMonday to Saturday
UbudMonday, Tuesday, Wednesday and Friday
KarangasemThursday
SupermarketTuesday and Friday

Schedule delivery outside Bali area :

AreaDay of Delivery
West Nusa Tenggara, East Nusa Tenggara, Nusa LembonganMonday, Wednesday and Thursday
Jabodetabek, Central of Java, Yogyakarta, East Java, West JavaTuesday and Friday