TRADING CONDITIONS
FOR CUSTOMERS IN BALI AREA

 

  1. Operational Hours PT. Alamboga Internusa :
  • Monday-Friday : 08.00 – 17.00 WITA
  • Saturday             : 08.00 – 14.00 WITA
  • Sunday                : Closed
  1. Order schedule and delivery :
  • Order placement cannot exceed 7 days before delivery.
  • Delivery on the same day (Monday to Friday start 13.00 WITA valid for Kuta area)
    Limit order time         : Monday to Friday : 08.00 – 09.30 WITA
  • Delivery for the next day after order on Monday to Friday, starting from 09.00 WITA valid for all areas.
    Limit order time         : Monday to Friday : 08.00 – 16.30 WITA
  • For orders received on Saturday , delivery will be sent on Monday, starting at 09.00 WITA
    Limit order time         : Saturday : 08.00 – 12.00 WITA
    To pick up goods on Saturday, orders should be received 1 day before, by the latest at 16.30 WITA
  • Pick up schedule at
    Alamboga Internusa :

    • Monday to Friday             : 10.00 – 11.30 WITA and 13.00 – 16.00 WITA
    • Saturday                              : 10.00 – 14.00 WITA (closed for lunch 12.00 – 13.00 WITA)
  • Purchase orders will be processed if the bank transfer proof has been received by the Sales Admin
  • Customers must sign the invoice including full name and company stamp as a confirmation that goods have been received by the customer.
  1. New customer registration procedure:

New customers should fill out a completed New Customer Form and send it to customerservice@alamboga.com. The registration process will take 1 working day.

  1. Please send the product order to:

Customer for HOREKA or individual:

Email                                     : customerservice@alamboga.com
Phone & WA No.                 : (+62 361) 710673 – 676; 0812 1279 1932
Fax.                                        : (+62 361) 720460

Customer for RETAIL  (Super – Mini Market) :

Email                                         : retail@alamboga.com
Telp.                                           : (+62 361) 710673 – 676
Fax.                                             : (+62 361) 720460

  1. We do not provide for delivery to individual customers. Individual customers may come directly to PT. Alamboga Internusa or order online transportation (Gojek, Grab, Taxi, Etc.) to collect the orders.

Schedule pick up the goods at PT. Alamboga Internusa :

  • Monday to Friday           : 10.00 – 11.30 WITA and 13.00 – 16.00 WITA
  • Saturday                           : 10.00 – 14.00 WITA. (closed for break 12.00 – 13.00 WITA)

We are unable to serve customers wishes to purchase without prior ordering. All order should be received at least one day before pick up or delivery.

Any changes in purchase orders, quantity or items cannot be handled during the pickup of goods.

For customers who have not made any purchase order within one month, the account will become non-active in our system for the following month.

  1. Payment can be made by Bank Transfer:

ACCOUNT NAME                              : PT. ALAMBOGA INTERNUSA
BANK                                                    : MANDIRI, CABANG BENOA – BALI
ACCOUNT NUMBER                        : 145 000 720 3777
OR
BANK                                                    : BCA, CABANG KUTA – BALI
ACCOUNT NUMBER                        : 146 993 2999

Payment confirmation should be sent to us by sending the Bank Transfer proof one day prior to the delivery by the latest at 16.30 WITA (Monday to Friday) via:

  • WA Dept. Accounting No.            : 0812 3650 2316
  • Email                                                : accounts1@alamboga.com ; accounting1@alamboga.com
  • Phone Number                               : (+62 361) 710673-676

Payment by cash or Debit/Credit card can be made by customers who collect the goods at PT. Alamboga Internusa.
Invoices with a nominal purchase below Rp. 1,000,000 paid by Debit card or Credit card are subject to a 2% transaction fee of the total invoice.

  1. Please send us email through customerservice@alamboga.com by the latest 2 days (working days) before a visit or site inspection at PT. Alamboga Intenursa.
  2. If you have any feedback or complaints on products, kindly contact us through our website www.alamboga.com. Any complaints must be received within 1 x 24 hours from time of receipt of good, received.

TRADING CONDITIONS
FOR THE CUSTOMERS OUTSIDE BALI AREA

 

  1. Operational Hours PT. Alamboga Internusa
  • Monday – Friday : 08.00 – 17.00 WITA
  • Saturday                : 08.00 – 14.00 WITA
  • Sunday                   : Closed

 

  1. Order and delivery
    • Order schedule of goods
      Orders should be received at least 2 working days before scheduled delivery (before 15.00 WITA). Alamboga is unable to process any items or quantity changes, where order has been confirmed or if past the time limit.Minimum weight for the purchase for the customers outside the Bali Area
      Jabodetabek       : Minimum 50 Kg each category (dried/perishable goods)
      Other cities         : Minimum 50 Kg each category (dried/perishable goods)
      East Indonesia   : Minimum 30 Kg each category (dried/perishable goods)
    • Delivery schedule each area :
      Monday, Wednesday, Thursday        : Nusa Tenggara Barat, Nusa Tenggara Timur, Nusa Lembongan.
      Tuesday & Friday                                  : Jabodetabek, Central Java, Yogyakarta, East Java, West Java.
    • We provide Lintas Mitra as expedition partner. If the customers choose to use their own selected courier company, the customer must sign the statement letter from PT. Alamboga Internusa. We are not responsible for any complaint if customer choose their own expedition provider.

 

  1. New Customer registration procedure

New customers should complete the New Customer Registration Form by sending the completed documents to Sales@Alamboga.com. The process should take one working day.

  1. Orders can be received once all the requirements have been completed. For any order of goods, please send to:

WA                                     : 0811 3999 450
Email                                 : sales@alamboga.com
Phone No.                        : (+62 361) 710673-676; 937 8021

  1. Payment through Bank transfer is as follows:

ACCOUNT NAME             : PT. ALAMBOGA INTERNUSA
BANK                                   : MANDIRI, CABANG BENOA – BALI
ACCOUNT NO                 : 145 000 720 3777
OR
BANK                                 : BCA, CABANG KUTA – BALI
ACCOUNT NO                  : 146 993 2999

  1. Payment confirmation should be received by the latest at 16.00 WITA on working days (during the operational hours of Alamboga Internusa) and before 2 x 24 hours from the confirmation.
    All transactions are automatically canceled if the payment is received after the time limit as stated in the Trading Terms and Conditions.
  2. Customers must sign the invoice including full name and company stamp as a confirmation that goods have been received by the customer. The invoice should be sent back to Alamboga within 3 x 24 hours.
  3. Any complaints must be received within 1 x 24 hours from time goods have been received.
  4. Please send any emails on the feedback or complaints to:

Email                   : elly@alamboga.com   / delivery@alamboga.com / puput@alamboga.com

 

For any feedback or complaints please send an email as follow:

Att.                      : Sales Administration
WA No.               : 0811 3999 450
Email                   : sales@alamboga.com
Telp.                   : (+62 361) 937 8021