TRADING CONDITIONS
FOR CUSTOMERS IN BALI AREA

 

  1. Operational Hours PT. Alamboga Internusa :
  • Monday-Friday : 08.00 – 17.00 WITA
  • Saturday             : 08.00 – 14.00 WITA
  • Sunday                : Closed
  1. Order schedule and delivery :
  • Order placement cannot exceed 3 days before delivery.
  • Delivery on the same day (Monday to Friday start 13.00 WITA valid for Canggu, Seminyak and Legian area)
    Limit order time         : Monday to Friday : 08.00 – 09.30 WITA
  • Delivery for the next day after order on Monday to Friday valid for all areas.
    Limit order time         : Monday to Friday : 08.00 – 16.30 WITA
  • For orders received on Saturday , delivery will be sent on Monday.
    Limit order time         : Saturday : 08.00 – 12.00 WITA
    To pick up goods on Saturday, orders should be received 1 day before, by the latest at 16.30 WITA.
  • Purchase orders will be processed if the bank transfer proof has been received by the Sales Admin.
  • By signing this invoice including full name and company stamp, customer has confirmed that the product quantity has been received completely by the customers. If there’s missing product(s), do not sign the invoice. Please kindly report this issue to customerservice@alamboga.com.
  1. New customer registration procedure:

New customers should fill out a completed New Customer Form via our website (www.alamboga.com) or send it to customerservice@alamboga.com. The registration process will take 1 working day.

  1. Please send the product order to:

Email                                     : order@alambogainternusa.com
Phone                                   : (+62 361) 720200; 710673 – 676
Whatsapp                            : +6281 212 791 932
Fax.                                       : (+62 361) 720460

  1. Delivery schedule per area:
  • Denpasar, Sanur, Jimbaran, Nusa Dua            : Monday – Saturday, 1x (one time) delivery.
  • Canggu, Seminyak, Legian                                 : Monday – Friday, 2x (two times) delivery, Saturday, 1x (one time) delivery
  • Ubud                                                                      : onday – Friday, 1x (one time) delivery
  • Karangasem                                                         : Every Thursday

Note : For supermarket customers, please kindly contact our customer service for delivery schedule. Delivery service is only available for customer registered as business account.

  1. We do not provide for delivery to individual customers. Individual customers may come directly to PT. Alamboga Internusa or directly arrange online transportation service (Gojek, Grab, Taxi, Etc.) to collect the orders. Alamboga will not provide service to arrange online transportation for pick-up customers.

Schedule for picking up goods at PT. Alamboga Internusa :

  • Monday to Friday           : 10.00 – 11.30 WITA and 13.00 – 16.00 WITA
  • Saturday                           : 10.00 – 14.00 WITA. (closed for break 12.00 – 13.00 WITA)

We are unable to serve customers wishes to purchase without prior ordering. All order should be received at least one day before pick up or delivery.

Any changes in purchase orders, quantity or items cannot be handled during the pickup of goods.

  1. For customers who have not made any purchase order within one month, the account will become non-active in our system for the following month.
  1. Payments by Bank Transfer:

ACCOUNT NAME                             : PT. ALAMBOGA INTERNUSA
BANK                                                 : MANDIRI, CABANG BENOA – BALI
ACCOUNT NUMBER                        : 145 000 720 3777
OR
BANK                                                 : BCA, CABANG KUTA – BALI
ACCOUNT NUMBER                        : 146 993 2999

Payment confirmation should be sent to us by sending the Bank Transfer proof, with details below :

  • Same day delivery     : before 11.00 WITA (only available for Canggu, Seminyak and Legian areas)
  • Next working day delivery  : before 17.30 WITA (Mon – Fri) and 13.00 WITA (Saturday)

Please send your Bank Transfer proof to :

  • Whatsapp            : 0812 3650 2316
  • Email                    : accounts1@alamboga.com ; accounting1@alamboga.com
  1. Sales order will be automatically cancelled by system if Alamboga have note received any payment proof within 2 x 24 hours since final confirmation on sales order or proforma invoice have been made. It is applicable for all customers with bank transfer payment system.
  1. Payment by cash or Debit/Credit card can be made by customers who collect the goods at PT. Alamboga Internusa.
    Alamboga five 2% discount to customers as compliment for cash payment.
  1. Please send us email through customerservice@alamboga.com by the latest 2 days (working days) before a visit or site inspection at PT. Alamboga Internusa. Visit or site inspection is only available for customers registered as business account.
  1. If you have any feedback or complaints on products, kindly contact us through these contact:
    Email                                   : customerservice@alamboga.com
    Phone                                  : (+62 361) 720200; 710673 – 676
    Whatsapp                           : +62811 3989 450

Complaint should be received 1×24 hours after the product is received, not applicable for return of goods.

Return of goods procedure should follow Alamboga Internusa’s procedure.
Order that has been processed in accordance with the customers’s order cannot be returned.

TRADING CONDITIONS
FOR THE CUSTOMERS OUTSIDE BALI AREA

 

      1. Operational Hours PT. Alamboga Internusa
      • Monday – Friday  : 08.00 – 17.00 WITA
      • Saturday                : 08.00 – 14.00 WITA
      • Sunday                   : Closed

 

  1. Order and delivery
  • Order schedule of goods
    Orders should be received at least 3 working days before scheduled delivery (before 15.00 WITA). Alamboga is unable to process any items or quantity changes, where order has been confirmed or if past the time limit.
  • Minimum weight for the purchase for the customers outside the Bali Area
    Jabodetabek                                                        : Minimum 50 Kg
    Other cities (Java Area)                                      : Minimum 50 Kg
    Lombok, Nusa Lembongan & Nusa Penida   : Minimum 30 Kg

  • Delivery schedule each area :
    Monday, Wednesday, Thursday        : Lombok, Nusa Lembongan & Nusa Penida
    Tuesday & Friday                                  : Jabodetabek, Central Java, Yogyakarta, East Java, West Java.
  • We provide Lintas Mitra as expedition partner. If the customers choose to use their own selected courier company, the customer must sign the statement letter from PT. Alamboga Internusa. We are not responsible for any complaint if customer choose their own expedition provider.

 

      1. New Customer registration procedure

New customers should fill out a completed New Customer Form via our website (www.alamboga.com) or send it to sales@alamboga.com. The registration process will take 1 working day.

      1. Orders can be received once all the requirements have been completed. For any order of goods, please send to:

WA                                     : 0811 3999 450
Email                                 : sales@alamboga.com
Phone No.                        : (+62 361) 710673-676; 937 8021

      1. Payment through Bank transfer is as follows:

ACCOUNT NAME             : PT. ALAMBOGA INTERNUSA
BANK                                   : MANDIRI, CABANG BENOA – BALI
ACCOUNT NO                 : 145 000 720 3777
OR
BANK                                 : BCA, CABANG KUTA – BALI
ACCOUNT NO                  : 146 993 2999

      1. Proof of payment should be received by the latest at 16.00 WITA on working days (during the operational hours of PT. Alamboga Internusa) and before 2 x 24 hours from order date/delivery date.
      2. Sales order will be automatically cancelled by system if Alamboga have not received any payment proof within 2 x 24 hours since final confirmation on sales order or proforma invoice have been made. It is applicable for all customer with bank transfer payment system.
      3. Customers must sign the invoice including full name and company stamp as a confirmation that goods have been received by the customer. The invoice should be sent back to Alamboga within 3 x 24 hours.
      4. Please send us email through customerservice@alamboga.com by the latest 2 days (working days) before a visit or site inspection at PT. Alamboga Internusa. Visit or site inspection is only available for customers registered as business account.
      5. If you have any feedback or complaints on products, kindly reach us through these contacts :

Email                   : sales@alamboga.com
Phone                 : (+62 361) 720200; 710673 – 676
Whatsapp           : +62811 3989 450

Complaint should be received 1×24 hours after the product is received, not applicable for return of goods. Return of goods procedure should follow Alamboga Internusa’s procedure.

Order that has been processed in accordance with the customer’s order cannot be returned.