Trading Conditions

TRADING CONDITIONS
FOR CUSTOMERS IN BALI AREA

 

1. Operational Hours PT. Alamboga Internusa :

• Monday-Friday                      : 08.00 – 17.00 WITA
• Saturday & Sunday               : Closed

2. Order schedule and delivery :

• Order placement cannot exceed 3 days before delivery.
• Pickup order on the same day
  Limit order time         : Monday to Friday : 08.00 – 09.30 WITA
• Delivery for the next day after order on Monday to Friday, valid for all areas.
  Limit order time         : Monday to Friday : 08.00 – 15.30 WITA
• Purchase orders will be processed if the bank transfer proof has been received by the Sales Admin team.
• By signing this invoice including full name and company stamp, customer has confirmed that the product quantity has been received completely by the customers. If there’s missing product(s), do not sign the invoice. Please kindly report this issue to customerservice@alamboga.com.

3. New customer registration procedure:

New customers should fill out a completed New Customer Form via our website (www.alamboga.com) or send it to customerservice@alamboga.com. The registration process will take 1 working day.

4. Please send the product order to:

Email                                     : order@alambogainternusa.com
Phone                                    : (+62 361) 720200; 710673 – 676
Whatsapp                             : +6281 389 000 700
Fax.                                        : (+62 361) 720460

We cannot process other inquiries (except order) through these contacts.

5. Delivery schedule per area:

• Denpasar, Sanur, Jimbaran, Nusa Dua, Canggu, Seminyak & Legian             : Monday – Friday, 1x (one time) delivery.
• Ubud                                                                                                                          : Monday & Thursday, 1x (one time) delivery.

Note : For supermarket customers, please kindly contact our customer service for delivery schedule. Delivery service is only available for customer registered as hotel, restaurant, cafe, bakery, catering, minimarket and supermarket.

6. We do not provide for delivery to distributor and individual customers. Distributor and Individual customers may come directly to PT. Alamboga Internusa or directly arrange online transportation service (Gojek, Grab, Taxi, Etc.) to collect the orders. Alamboga will not provide service to arrange online transportation for pick-up customers.

Schedule for picking up goods at PT. Alamboga Internusa :

• Monday to Friday           : 10.00 – 11.45 WITA and 13.00 – 16.00 WITA

We are unable to serve customers wishes to purchase without prior ordering. All order should be received at least one day before pick up or delivery.

Any changes in purchase orders, quantity or items cannot be handled during the pickup of goods.

7. For customers who have not made any purchase order within one month, the account will become non-active in our system for the following month.

8. Payments by Bank Transfer:

ACCOUNT NAME                              : PT. ALAMBOGA INTERNUSA
BANK                                                  : MANDIRI, CABANG BENOA – BALI
ACCOUNT NUMBER                         : 145 000 720 3777
OR
BANK                                                  : BCA, CABANG KUTA – BALI
ACCOUNT NUMBER                         : 146 993 2999

Payment confirmation should be sent to us by sending the Bank Transfer proof, with details below :

• Same day delivery                              : before 11.00 WITA
• Next working day delivery /pick up : before 16.00 WITA (Mon – Fri)

9. Sales order will be automatically cancelled by system if Alamboga have not received any payment proof within 2 working days since final confirmation on sales order or proforma invoice have been made.Customers need to make a new order once the sales order has been canceled due to no payment proof received or pick-up order confirmation. It is applicable for all Alamboga customers.

10. Payment by cash or Debit/Credit card can be made by customers who collect the goods at PT. Alamboga Internusa.
    Alamboga five 2% discount to customers as compliment for cash payment.

11. Please send us email through customerservice@alamboga.com by the latest 2 days (working days) before a visit or site inspection at PT. Alamboga Internusa. Visit or site inspection is only available for customers registered as business account.

12. If you have any feedback or complaints on products, kindly contact us through these contact:
    Email                                   : customerservice@alamboga.com
    Phone                                 : (+62 361) 720200; 710673 – 676
    Whatsapp                          : +62 813 89000 500

Complaint should be received 1×24 hours (during office hours) after the product is received, not applicable for return of goods.

Return of goods procedure should follow Alamboga Internusa’s procedure.
Order that has been processed in accordance with the customers’s order cannot be returned.

TRADING CONDITIONS
FOR THE CUSTOMERS OUTSIDE BALI AREA

 

1. Operational Hours PT. Alamboga Internusa

• Monday – Friday                     : 08.00 – 17.00 WITA
• Saturday & Sunday                : Closed

 

2. Order and delivery

• • Order schedule of goods

Orders should be received at least 2 working days before scheduled delivery. Alamboga is unable to process any items or quantity changes, where order has been confirmed or if past the time limit.

Minimum weight for the purchase for the customers outside the Bali Area

• • • Jabodetabek                                                          : Minimum 40 Kg
    • Other cities (Java Area)                                      : Minimum 40 Kg
    • Lombok, Nusa Lembongan & Nusa Penida  : Minimum 30 Kg
  • Delivery schedule per Category and Area :

JABODETABEK, CENTRAL JAVA, YOGYAKARTA , WEST JAVA, EAST JAVA
Perishable Items ( Chilled & Frozen ) : Tuesday & Friday
Dry Goods : Monday – Friday

LOMBOK, NUSA LEMBONGAN,NUSA PENIDA
Perishable (Chilled & Frozen ) & Dry Goods : Monday – Friday

• For customer outside areas that have been mentioned above, please kindly contact our sales representative to have further discussion.

3. New customer registration procedures:

New customers should fill out a completed New Customer Form via our website (www.alamboga.com) or send it to sales@alamboga.com. The registration process will take 1 working day

5. 4. Orders can be received once all the requirements have been completed. For any order of goods, please send to:

WA                                       : +62 8138 9000 400
Email                                   : sales@alamboga.com
Phone No.                          : (+62 361) 937-8021

5. Payment through Bank transfer is as follows:

ACCOUNT NAME              : PT. ALAMBOGA INTERNUSA
BANK                                  : MANDIRI, CABANG BENOA – BALI
ACCOUNT NO                   : 145 000 720 3777
OR
BANK                                  : BCA, CABANG KUTA – BALI
ACCOUNT NO                   : 146 993 2999

6. Alamboga will only provide information about stock availability and process customer’s order 2 working days before delivery / pick up date.
7. Proof of payment should be received by the latest at 16.00 WITA after Alamboga’s sales order confirmation (during the operational hours of PT. Alamboga Internusa). Sales order will be automatically cancelled if we have not received payment proof before payment time limit in 2 working days. Delivery of order only can be processed if customer have settle all invoices related with the order.
   Customers need to make a new order once the sales order has been canceled due to no payment proof received or pick-up order confirmation. It is applicable for all Alamboga customers.
8. Customers must sign the invoice including full name and company stamp as a confirmation that goods have been received by the customer. The invoice should be sent back to Alamboga within 1 x 24 hours.
9. PT. Alamboga Internusa will not provide any service related with quarantine letter for meats, dairy products, and fresh food products.
10. Please send us email through customerservice@alamboga.com by the latest 2 days (working days) before a visit or site inspection at PT. Alamboga Internusa. Visit or site inspection is only available for customers registered as business account.
11. If you have any feedback or complaints on products, kindly reach us through these contacts :

Email                   : customerservice@alamboga.com
Phone                 : (+62 361) 720200; 710673 – 676
Whatsapp           : +6281 389 000 500

Complaint should be received 1×24 hours (during office hours) after the product is received, not applicable for return of goods. Return of goods procedure should follow Alamboga Internusa’s procedure.

Order that has been processed in accordance with the customer’s order cannot be returned.